Description:
Effective communication and professionalism are essential for successful customer interactions! In this training program, participants learn essential skills to provide exceptional customer service. The focus includes:
Defining the principles of excellent service. Developing effective communication and active listening skills. Handling customer inquiries, complaints, and feedback. Aligning customer service with overall company goals. Empowering staff to contribute to the company’s success. Recognizing the importance of a positive work environment. Encouraging continuous learning and skill development. Enhancing individual competitiveness through customer-centric practices. During this training, participants will acquire practical tools to effectively engage with customers over the phone, even during busy periods. Briefly exploring effective sales strategies. Understanding non-verbal cues and gestures. Using body language to convey confidence and empathy. Mastering tone and clarity for impactful communication.
By the end of this training, participants will be well-equipped to deliver outstanding service and contribute to organizational growth. Participants will be equipped to handle customer interactions with finesse and achieve sales goals through self-management.
For whom is it suitable?
This training is suitable for customer service representatives, sales professionals, and anyone who interacts with customers over the phone. Customer Service Representatives handle customer inquiries, complaints, and requests over the phone. Learning professional behavior, effective communication, and self-management is crucial for providing excellent service. Salespeople often engage with potential clients over the phone. Understanding body language, voice modulation, and self-management can enhance their sales techniques. Anyone in customer-facing roles whether in retail, hospitality, or other industries, anyone interacting with customers can benefit.
English 
Finnish